Material: 430 GSM, 80% Cotton, 20% Polyester
Fit: Relaxed streetwear fit, subtly tailored for a refined look
Design: Bold back graphic with reflective print and HERETIC reflective front logo
Colour: Jet Black
Features: Double-stitched seams, ribbed cuffs and hem
Care: Machine wash cold, hang dry recommended
Sizing: Unisex, true to size — size up for an oversized fit

At HERETIC, we aim to deliver your order quickly, securely, and reliably. Please review the information below carefully before placing your order.

Order Processing

• All orders are processed within 1–5 business days after payment is confirmed.
• No processing, shipping, or delivery on weekends or public holidays
• During launches, restocks, or peak periods, processing times may be slightly extended

Shipping Rates & Delivery Estimates

• Shipping costs are calculated and displayed at checkout.
• Domestic Shipping: Estimated 5–7 business days after dispatch
• International Shipping: Typically 7–14 business days after dispatch (varies by destination)
• Delays may occur due to customs processing, carrier delays, weather conditions, or other external factors
  beyond our control.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with tracking details.
• Tracking may take 24–48 hours to activate after dispatch

International Shipping
We ship worldwide to most locations.
Please note:

• Duties, taxes, and import fees are not included in your order total and are the responsibility of the customer
• HERETIC is not responsible for delays caused by customs clearance

Shipping Restrictions

• We are unable to ship to P.O. boxes or certain restricted regions.
• Oversized or special items may incur additional shipping costs, which will be shown at checkout where
  applicable.

Lost, Damaged, or Stolen Packages

• HERETIC is not responsible for lost, stolen, or damaged parcels once they have been handed over to the
  carrier.
• If your order arrives damaged, please contact the carrier to file a claim. We will assist where possible.

For support, contact: support@officialheretic.com

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details at checkout.
• If an order is returned due to incorrect or incomplete address information, additional reshipping fees may
  apply.

Pre-Orders & Made-to-Order Items

• Some items are available on a pre-order or made-to-order basis.
• Production for pre-order items begins once the pre-order window closes
• Please allow approximately 4–6 weeks for production before dispatch
• Delivery timeframes begin after dispatch (as outlined in Section 2)
• If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items are ready, unless stated otherwise.

Contact Us
For any questions regarding shipping or your order, please contact us at:
support@officialheretic.com

Returns & Refunds Policy
We want you to be completely satisfied with your purchase. Please review the information below regarding returns, refunds, and exchanges.

Damaged or Faulty Items
If your item arrives damaged or faulty, we’ll make it right.

• You are eligible for a free replacement or a full refund
• Please contact us within 7 days of delivery
• A clear photo of the damage is required for assessment
• Return shipping will be covered by us if a return is required

Sizing Issues

• If you’ve ordered the wrong size:
  Items must be unworn, unused, and in original condition
• Once the item is returned and inspected, you will receive a refund in the form of store credit (gift card)
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• We strongly recommend checking the size chart before ordering to ensure the correct fit.

Non-Returnable Items

• Worn or used items
• Items returned without prior contact
• Items returned outside the approved return window

How to Start a Return
To initiate a return or report a damaged item, please contact us at: support@officialheretic.com

Include your order number and a brief explanation so we can assist you as quickly as possible.

Processing Time
Once your return is received and approved, refunds or store credits will be processed within 3–5 business days.