Refund policy
We want you to be completely satisfied with your purchase. Please review the information below regarding returns, refunds, and exchanges.
Damaged or Faulty Items
- If your item arrives damaged or faulty, we’ll make it right.
- You are eligible for a free replacement or a full refund
- Please contact us within 7 days of delivery
- A clear photo of the damage is required for assessment
- Return shipping will be covered by us if a return is required
Sizing Issues
If you’ve ordered the wrong size:
- Items must be unworn, unused, and in original condition
- Once the item is returned and inspected, you will receive a refund in the form of store credit (gift card)
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- We strongly recommend checking the size chart before ordering to ensure the correct fit.
Non-Returnable Items
- Worn or used items
- Items returned without prior contact
- Items returned outside the approved return window
How to Start a Return
To initiate a return or report a damaged item, please contact us at:
support@officialheretic.com
Include your order number and a brief explanation so we can assist you as quickly as possible.
Processing Time
Once your return is received and approved, refunds or store credits will be processed within 3–5 business days.
